Refund policy

At Alive Leather, your satisfaction is our top priority! We offer a hassle-free return and exchange policy, allowing you to return or exchange your purchase within 30 days—no questions asked.


If you encounter any issues with your order, please don’t hesitate to reach out to us. We’re here to help and will do everything in our power to resolve any concerns as quickly as possible. Your experience matters to us, and we want to ensure you are completely happy with your purchase.


Even if you face any issues with your bag after the return/exchange window has closed, you can still contact us. We are available 24/7 to assist you with any concerns. Our bags are designed for years of use, and it’s our responsibility to provide you with customer service for a lifetime with your purchase.


Custom and Personalized Orders

Please note that personalized and custom made items are ineligible for returns or exchanges. We strive to provide a transparent and customer-centric return policy to ensure a satisfactory experience for all our valued customers.

 

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Order Cancellation

Cancellation requests for orders will be accepted within 24 hours of placing the order. Any cancellation request after this period is not accepted.

 

Return & Exchange Policy

We want you to love your purchase from ALIVE LEATHER. If for any reason you're not satisfied, we gladly accept returns or exchanges within 30 days of delivery.


Eligibility for Returns:

Item must be unused, in original condition, and in its original packaging.

Personalized or custom-engraved items are non-returnable unless damaged or defective.

Return requests must be made within 30 days of receiving your order.


How to Start a Return:

Email us at support@aliveleather.com with your order number and reason for return. Once approved, we’ll share the return instructions. Pack the item securely and send it to the address below.

Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.


Return Shipping Address: ALIVE LEATHER
B-Block, 80 feet road, Eklavya Colony
9, OTC,
Udaipur 313001
Rajasthan, India


Refunds

Once Alive Leather LLC receives and approves your returned item(s), we will promptly refund the purchase price to you. Please note that additional charges such as taxes, customs, duties, and shipping costs incurred after the initial purchase on Alive Leather are non-refundable.

We offer a refund to the original payment method or to the gift card (store credits), you may decide at your own choice for the refund resolution when submitting a return request.

Once approved, you’ll be automatically refunded on your original payment method or a gift card (store credits) will be sent out to your registered email. Please remember it can take some time for your bank or credit card company to process & post the refund too.

 

1-Year Leather Bag Warranty & Damage Policy

At Alive Leather, we stand behind the quality and craftsmanship of our products. Every bag is handcrafted using genuine full-grain leather, and we want our customers to enjoy their bags for years to come.

1. One-Year Warranty

All Alive Leather bags are covered by a 1-year warranty from the date of delivery against manufacturing and craftsmanship-related issues, including tears or structural damage that occur during normal use.

If your bag develops a tear or similar damage during the warranty period, please contact our customer support team with your order number and clear photos/videos of the issue.

2. Repair or Replacement

Once we receive the information and review the issue:

  • If the bag can be repaired, Alive Leather will arrange the repair at our own expense.
  • If the damage is determined to be beyond reasonable repair, we will provide a replacement bag at no additional cost.
  • The replacement will be the same design, size, and color as the original bag ordered, subject to availability.

We will always try to repair the original bag whenever reasonably possible before replacing it.

3. Refund Option

If a customer prefers a refund instead of a repair or replacement, the bag must first be returned to Alive Leather for inspection.

The customer is responsible for all return shipping costs associated with sending the bag back to us.

Once the returned bag is received and inspected, we will process the applicable refund according to our return and warranty policy.

4. Warranty Limitations

The warranty applies to issues resulting from normal use and manufacturing or craftsmanship defects. It does not cover damage caused by:

  • Misuse, abuse, or accidents
  • Excessive weight or overloading
  • Cuts, punctures, burns, or intentional damage
  • Improper storage or care
  • Exposure to water, chemicals, or other damaging substances
  • Normal wear and tear, scratches, scuffs, or natural changes in leather appearance
  • Damage caused by unauthorized repairs or modifications

Because leather is a natural material, variations in grain, texture, color, and the development of patina are natural characteristics and are not considered defects.

5. How to Make a Warranty Claim

To submit a warranty claim, please contact support@aliveleather.com and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the damaged area
  • A short video, if applicable

Our team will review the claim and provide the appropriate next steps.

Our goal is simple: if your bag develops a genuine issue during normal use within the first year, we will work with you to repair or replace it and make sure you are taken care of.